Frequently Asked Questions

How do I safely clean and remove limescale from my AVA products?

Please visit the 'Care Guides' section for more information.

How long is my AVA product guaranteed for?

Please visit the 'Guarantee' page for more information on the Guarantee Conditions and to successfully register your details.

My tap is dripping, what can I do?

We advise customers to extract the cartridge from your tap and rinse it with warm water to remove any debris.

Where can I find a spare parts catalogue for my product?

Please get in touch using our contact us form here.

Water continues to run out of the tap for a short time after use, is this normal?

When a mixer or shower is switched off, residual water can still drip out. This should only last a few seconds, but please note that this can also occur a short time after the tap is turned off. This is completely normal and is not a product fault.

Where can I find technical specifications and installation instructions for my product?

Please visit the 'Installation Guides' page and follow the instructions to find the technical specifications and installation guide for your product. The product packaging also has a QR code that will direct you to the technical specifications and installation instructions.

AVA Products

Trend

This timeless design features handles that exude practicality and everyday style, bringing together form and function for the modern bathroom.

Purity

Ergonomic design and smooth contours, the Purity range is ideal for the contemporary bathrooms. It's universally styled to compliment round and square brassware components.